If you are having trouble with your gift card, please make sure to:
- Make sure you are entering the code correctly, especially O and 0, B and 8, also S and 5.
- Check and verify that you are redeeming the card in the correct place. IE: redeeming iTunes cards on the iTunes store
- Make sure you are using a USA account or USA address as some cards are region locked and will not work without the correct location.
- Double check your account balance by logging out and then logging back in.
- Contact the gift card’s online support to make sure there is not a hold or issue with your account.
If you are still having trouble after checking all of these steps, please send us a screenshot of the error you are getting when you input the code so we can try to assist you.